FAQ
1. How long does shipping take?
We offer free shipping! Since our products are crafted by skilled artisans and shipped directly from our trusted partners in China, delivery typically takes up to 15 business days to the United States. This direct-from-source approach allows us to bring you unique, high-quality designs at exceptional value. Once your order is shipped, you'll receive a tracking link to follow its journey.
2. Do you provide tracking information?
Yes, absolutely! Once your order is shipped, we’ll email you a tracking number so you can monitor your package every step of the way.
3. What is your return policy?
We’re committed to your satisfaction. If you’re not completely happy with your Tüne lamp, you can return it within 30 days of delivery. Items must be in their original condition. For full details, visit our Return Policy.
4. Do your lamps come with a warranty?
Yes! Every Tüne lamp comes with a 1-year warranty covering manufacturing defects. For warranty claims, please contact our support team.
5. How can I contact customer service?
We’re here to help! You can email us at tunelamps@gmail.com or use the contact form on our website. Our team typically responds within 1-2 business days.